FAQ

1.What payment methods you support?
Depending on the products you want to purchase, Superconverse can offer the following payment methods:
- Paypal
- MoneyGram
- WesternUnion
- Credit/debit card (Visa, MasterCard)

2.Are card details kept on Superconverse servers?
No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Superconverse servers, all transaction data flow being secured using the latest technology available.
For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

3.Do I have to pay Tax?
No you needn't,We all incouding shipping cost.

4.What currencies are acceptable?
The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank .
Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

5.Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.

6.Who will offer support related to orders, payment and delivery?
Superconverse support team will be at your disposal during the working time.You can contact us By Live Help Or Visa Email.

7.How secure is the online transaction?
All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Superconverse servers is always encrypted The data sent from your browser to Superconverse servers is always encrypted. All Superconverse servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Superconverse does not store any credit card sensitive information.

8.Why do you ask for personal information?
All information included in the order form is requested in order to delivery.

9.What exactly can I do with My Account?
You can use My Account to:
- view all your order history in the Superconverse e-commerce system;
- view details of each order, including the delivery status;
- renew licenses of your purchased software when it expires;
- view the details of the purchased product;
- find support coordinates such as phones and email addresses from Superconverse;
- edit your personal data for future use.

10.Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

11.Is card data kept on Superconverse Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.